Frequently Asked Questions



​We recommend that you wait until you have had your induction with your Curriculum Leader before you register with your Professional body. Earlier registration may mean that your membership does not last the full duration of your course.


Your course will start officially on the day you receive your induction pack through the post. This will arrive with you during the first week of the month you have chosen to start your course. You will be able to access your course material as well as read through your LINKS (Learner Induction and Kick Start) Guide. Your Curriculum Leader will then be in touch to book you in for a personalised induction.

Once we have your returned Learner Agreement you are ready to start your course. We will confirm that any finance applied for has been confirmed and we will then send out your induction pack in the first week of the month you have chosen to start your course.

Once you have had your finance agreed, you simply need to inform us of your Customer Reference Number that you will be provided by Student Finance. You can email this to We will then place this information in your learner record.

If you have been refused Student Finance, please let us know by calling the enquiries team on (0191) 226 6313. We offer an interest free instalment option which may be an option for you. For full details please visit (insert link to finance information).

Yes. We can split the payment on your course in any way to meet your needs and requirements.

Visit our courses page and find the course you'd like to apply for, then simply click the 'Apply', you'll be asked a series of questions that once completed and submitted generate an application form, once received NCG Direct will be in touch to progress your application to enrolment.



You’ll be due to start repaying your loan in the April four years after the start of your course or the April after you leave your course – whichever comes first. You’ll only start making repayments if your income is more than £21,000 a year and any outstanding balance will be written off after 30 years. As new systems need to be set up, no repayments will be due until April 2016 even if you are liable to repay during this period.

Fee loan repayments in England will start to be deducted through your employer's Pay as You Earn (PAYE) system, if you are employed, or through your self-assessment, if you are self-employed, in the April that follows the four-year period after you started your studies. If your pay falls below £21,000, repayments will stop until your salary rises above £21,000 again.

Yes. Following consultation, the Government announced in February 2012 that there will be no charge on graduates who wish to repay their tuition fee loans early.

This depends on how much you earn. You will only start to repay your tuition fee loan in the April four years after the start of your course and only if you are earning more than £21,000. The fee loan repayments will be nine per cent of your salary above £21,000. Your payments will stop if your salary falls below £21,000 and restart if it rises above this threshold. After 30 years, any outstanding loan will be written off.

That depends on your earnings. Once you reach your repayment day (the April four years after the start of your course), and if your income is above the £21,000 threshold, you will pay nine per cent of your income above that threshold. So, for example, with an annual salary of £25,000, you would pay nine per cent of £4,000, or £30 per month. For more details please see the Student finance website.

Yes, you'll still be eligible to apply for a tuition fee loan. Your repayments will be deferred until the April four years after the start of your course. After the four years you'll only start repayments if your salary is still above £21,000. If your salary falls below this threshold, payments will automatically stop being taken via your employer's Pay as You Earn (PAYE) system until your salary goes back over the threshold. Any outstanding loan will be written off after 30 years.

If you hold an undergraduate qualification that isn't a full degree, for example, a certificate of higher education, a diploma or a foundation degree, or you started studying for a degree and didn’t complete it, you may be eligible for a tuition fee loan. If you are a graduate in England and want to study another undergraduate degree you will not be eligible for a tuition fee loan. We offer a range of different payment methods such as payment per module or per level. Alternatively you may wish to talk to your employer about sponsoring your studies.

Unfortunately, maintenance grants to help with living costs are not available to part-time students. However, online learning is flexible and enables you to study part-time while continuing to work, and which means that you should not incur extra living costs.

In addition to the information here, you can find out more about part-time tuition fee loans in England by visiting the DirectGov website. Student Finance England has also set up a Student Zone with additional information and resources about applying for a tuition fee loan.

When you decide to use a part-time tuition fee loan as payment for your qualification we will check your eligibility based on the information you provide. We will send you an application form for a part-time tuition fee loan which, you need to complete and return to us. As soon as we have received your application form and have approved it, you can start your studies.

If you change your mind and decide that you don’t want to start the course but have already applied for a tuition fee loan, the application will not be activated unless you have started your first module.

If you pass our eligibility check, you can start your studies as soon as we have received your tuition fee loan application, even if your loan has yet to be confirmed by Student Finance England. If you are subsequently unable to obtain a loan from Student Finance England, we will cover the cost of your first module but if you wish to continue with your studies you will have to find an alternative way to finance them.



Yes, all new learners are required to sign and return an individual Learner Agreement before starting a course with NCG Direct. The Learner Agreement highlights the terms of business that both NCG Direct and each learner undertakes before starting on a course with NCG

No, you can choose to either send us the signed copy back in the post, alternatively we accept scanned and emailed copies. If you don't have access to a scanner you can even take a photograph of the signed document on a smart phone and email us the photograph.

In the first instance you'll need to complete a Withdrawal Form (link to withdrawal form on website) then email the form to your Curriculum Leader will then be in touch to progress your request. If you've received an induction pack you'll also need to return this in the post to NCG Direct. N.B. Please check your Learner Agreement as you may be liable for fees.

Download the Sponsorship Acknowledgment Form from our website (LINK TO FORM), once your employer has completed they need to sign, copy, scan and email the completed document to we'll then set your employer up as your course sponsor to pay your course fees.




​If you want to become a tutor with NCG Direct please go to the Become a tutor section


​A first degree in one of the subject areas we deliver and a teaching qualification



As an accompaniment to your course you will require a personal computer or laptop with an internet connection. To get the most from your programme you will also need to ensure you have access to certain software; please see details below for the most up-to date information.

Hardware Requirements Function Specification
PC or laptop running a modern Operating System (see specification) To provide the basic functionality to access NCG Online and learning materials
  • Windows XP or above
  • IOS Snow leopard or above
  • Android Jellybean or above
Colour monitor Your computer screen Minimum 1024 x 768 resolution is recommended for viewing the Student Area
Printer To print out documents from the Student Area Mono or colour
Sound card To enable audio In-built in many PCs and Macs, otherwise purchase separately, taking advice on suitable hardware for your system from a reputable supplier. 24 bit recommended
Speakers or headphones To play audio In-built in many PCs and Macs. Otherwise purchase external speakers or headphones to plug in
Webcam So your tutor and other learners can see you during video conferences (optional) In-built in most modern PCs and Macs. Otherwise purchase external USB webcam to plug in
Software Function Specification Downloads available from
Web browser

Provides access to the internet so that you can access the Student Area and online resources.

The browser needs to support / enable "cookies" and "JavaScript".

PC – choose from: Internet Explorer (IE) 9 or above; Google Chrome (recent) or Mozilla Firefox (recent)

Mac – choose from: Mozilla Firefox (recent); Safari 5 (OS 10.6.x or below) or Safari 6 (OS 10.7.x or above).

Free upgrades available from software publishers’ websites
Adobe Acrobat Reader Allows you to read course materials uploaded to the Student Area as Adobe Portable Document Format (PDF) files. Download the version that your web browser will support from the website address opposite.
Microsoft Word / OpenOffice Allows you to read and create Microsoft Word Document (.doc and .docx) files.

PC - Microsoft Word 2007, 2010, 2013 or later editions (licensed software) / OpenOffice (open source software which also requires Java).

Mac - Microsoft Office for Mac 2011 (licensed software) / OpenOffice (open software which also requires Java).

Adobe Flash Delivers multimedia content including some question types in our online testing software. Download the most recent version supported by your chosen web browser.
Media Player Media player software provides access to audio/video content. Used in delivering sound in our webcasts.

For PCs choose from: Windows Media Player or VLC.

For Mac: QuickTime – Apple Inc. multimedia software, multimedia software or VLC.

* Please note that technological requirements change on a regular basis and you should always check with your Curriculum Leader for the most up to date versions.




Interested in a course?

If you’d like to find out more about our distance learning courses, please contact our enquiries team.

0191 226 6313


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